Trustix™ AntiVirus FAQs
Trustix Antivirus Purchasing and Licensing
- Can I place an online order if I don't have or want to use credit card?
- Yes. Please contact sales@trustix.com for options.
- What should I do if I don't want to use my credit card via the Internet?
- Please contact sales@trustix.com for options.
- What is a license?
- The license for this product is an X.509 standard certificate and chain, its content determines which of our Trustix products it is a license for.
- Where do I install the license?
- An Activation Code is sent by email, enter it at the initial window when Trustix AntiVirus is started and select Activate.
- How many licenses do I need for Trustix AntiVirus?
- Each computer with Trustix AntiVirus installed requires a license. It is a breach of the license agreement to use a single version of Trustix AntiVirus on multiple machines unless the license covers multiple machines.
- When I try to install the license using the activation code it says 'No Valid License', why?
- This will occur if the license is not for this product/version and if the license has expired.
- What are the minimum system requirements for running Trustix AntiVirus?
- General Requirements:
- 50 MB available space on your hard drive
- CD-ROM drive (for installation of Trustix Antivirus 2005 from CD)
- Microsoft Internet Explorer 5.5 (for updating the antivirus database and application modules via the Internet)
Operating systems
Windows XP Home Edition or XP Professional (Service Pack 1 or later):
Intel Pentium 500 MHz processor
128 MB RAM
Windows 2000 Professional (Service Pack 2 or later):
Intel Pentium 500 MHz processor
64 MB RAM
- Is technical support free?
- Yes. Technical support is available free by emailing antivirus@trustix.com
Telephone support for technical questions is available via a Premium Rate number charged at 50p per minute, billed to your phone bill +44 (0) 0906 436 8070.
- I would like to speak to a Customer Sales Representative
- For sales and non-technical questions please call:
(UK) +44 (0) 161 874 7080 (US) +1 888 266 6361 or email our sales department at this email address sales@trustix.com
Viruses, Trojans and Worms
- What is a Virus?
- A computer Virus is a program that is loaded onto your computer without your knowledge and with the intent of doing some damage to your system. The effect of computer viruses varies from little damage so that you are unaware your computer has been infected, to wiping out the entire contents of disks. Viruses come in many different forms, are manmade and most are intentionally designed to replicate themselves. When the virus program runs it makes a copy of itself and adds itself to another computer program. Each time the infected program is run the virus is also run. If your system is infected, you can easily spread the virus to others through shared disks and email attachments.
- What is a Trojan?
- A Trojan is malware that performs unexpected or unauthorized, often malicious, actions. The main difference between a Trojan and a virus is the inability to replicate. Trojans cause damage, unexpected system behavior, and compromise the security of systems, but do not replicate.
A Trojan, coined from Greek mythology's Trojan horse, typically comes in good packaging but has some hidden malicious intent within its code. When a Trojan is executed users will likely experience unwanted system problems in operation, and sometimes loss of valuable data.
- What is a Worm?
- A computer WORM is a self-contained program (or set of programs), and is able to spread functional copies of itself or segments to other computer systems usually via network connections.
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Host computer worms are entirely contained in the computer they run on and use network connections to copy themselves to other computers.
Network computer worms consist of multiple parts called 'segments', each running on different machines, possibly performing different actions, and using the network for several communication purposes. Propagating a segment from one machine to another is only one of those purposes.
- What is Heuristic scanning?
- Heuristic analysis is an attempt to solve the virus pattern dependency. Heuristics is about detecting virus-like behaviour, rather than looking for specific patterns. A program may try to write to the boot sector of a drive, amend an executable file, or send hundreds of identical emails, and it is probably a virus, though it might not be. The reality is, heuristics will only find some of the newer viruses and other malware that appear.
Trustix AntiVirus Functionality
- How do I take a screenshot of what I am seeing and email it to you?
- To take a screenshot do the following:
- Press 'Print Screen' (PrtScn) on the keyboard to capture the entire screen or 'Alt' 'Print Screen' (PrtScn) to capture just the active window.
- Click Start, Programs, Accessories and then Paint (MSPaint) or other picture editor
- Locate the 'Edit' menu and select 'Paste'
- Locate the 'File' menu and select 'Save as'. Enter a name for the file, if possible choose JPEG (*.jpg, *.jpeg), as this will create a smaller file. If only *.bmp is available then select that, but the file will need to be compressed if it is emailed with an archive program such as WinZip or WinRar.
- Find the saved file and right-click on it, select 'send to', 'mail recipient', this will start the email program.
- In the 'to' field type antivirus@trustix.com, type your message in the email body (please provide as much detail as possible) and press 'send'
